A third-party courier
- Expensive per order
- No visibility after hand-off
WULOOJ Delivery Management
Your Own Delivery Fleet, Fully Tracked.
- GPS rider apps
- Live dispatch & tracking
- Last-mile confirmation
- Connected to your orders
Manage last-mile delivery without handing it to a third-party courier. Dispatch, track, and monitor your riders directly from the same platform your orders come from.
Live dispatchFrom order to doorstep
Riders on the road
Order · Online storeOn the wayReadyDispatchedOn the wayDeliveredYour riderRoute and customer details attachedConfirmation call before arrivalCustomer is homeConfirmedStatus visible to you and the customer
The challenge
Once a package leaves your hands, you stop being able to see it.
Businesses that deliver usually choose between two routes — and neither one keeps delivery connected to the order that started it.
What in-house delivery usually means
- A separate app
- A separate dispatch tool
- No link to the order
Tracking from scratch
- A separate rider app
- A separate dispatch tool
Either way
Delivery is cut off from the order.
Nothing links the rider on the road back to the order that sent them — or to the customer waiting for it.
Order · Handed to courierStatus unknownCustomer asks where it is — no one can say.
The WULOOJ solution
Delivery that starts where the order does.
Riders, dispatch, and tracking live on the same platform as your orders — so a delivery is never a separate job to set up, and its status is never a separate thing to chase.
- A ready order
- Your own riders
- WULOOJ
- Your customer's door
- Order · Online storePackedMark ready for deliveryFrom the Commerce module
An order is ready
Marked ready for delivery from the Commerce module.
- Route & customer detailsSent
A rider is dispatched
Through the rider app, with the route and customer details attached.
- Confirmation callBefore the final approachI'm homeReschedule
The customer is confirmed
The system can confirm they're available before the final approach, reducing failed attempts.
- Delivery reportDelivery time to recipientCompletion rateFailed attempts
It all lands in reporting
Delivery status and timing feed directly into your reporting dashboard.
Core capabilities
Everything it takes to run your own last mile.
Rider apps, dispatch, contact, confirmation, and reporting — tied to the order from start to doorstep.
- RidersRider AOn the wayRider BAvailableRider CReturningReassignReroute
Live dispatch and tracking
Dispatch, track, and monitor rider activity in real time, reassigning or rerouting as needed.
- Next drop-offGPS onOrder · Online storeRoute & customer detailsCallDelivered
Dedicated rider apps
Riders get their own GPS-enabled mobile app, connected directly to live orders — no separate system to check.
- Rider••• ••••Customer••• ••••Masked lineNumbers never shared
Privacy-preserving contact
Riders and customers call or message each other without revealing either party's real phone number.
- Rider approachingCallingWhat the customer hears“Press 1 if you're home, or 2 to reschedule.”A call, not an SMS — works on patchy signal
Automated last-mile confirmation
As a rider approaches, a phone call confirms the customer is there and lets them reschedule — more reliable than an app notification or SMS when signal is patchy.
- Order recordTied to deliveryPlacedReady for deliveryOn the wayDelivered
Connected to commerce, not bolted on
Status flows from order to doorstep, visible to business and customer at every stage, and tied into the order record.
- Delivery time to recipientBy rider, by areaCompletion rateDelivered vs attemptedFulfilmentFrom ready to doorstep
Delivery analytics
Delivery activity is tracked and reported — delivery time to recipient, completion rates, and other fulfilment metrics.
Connected experience
From order to doorstep, on one record.
A delivery isn't a separate system. It starts from the order, runs on your riders, reaches your customer, and reports back — all on the same WULOOJ record.
- Order marked readyStarts the delivery
- Rider on the roadTracked live
- Confirmation callCustomer ready or rescheduled
- Drop-offStatus updated
The order record
Delivery status tied to the order, at every stage.
- Orders
- Riders
- Status
- Commerce & POSOrders are marked ready for delivery from the same order workflow.
- Contact CenterPhone calls confirm the customer before the final approach.
- WULOOJ EngageThe same delivery status the customer sees is on the record agents read.
- Data Warehouse & AnalyticsDelivery time to recipient and completion rates, in your dashboards.
- Your own fleetDelivery run in-house, not handed to a courier.
- VisibleEvery rider and every order tracked in real time.
- PrivateRiders and customers talk without sharing numbers.
- Fewer wasted tripsCustomers confirmed before the rider arrives.
See it in action
One delivery system. Three problems it solves.
For businesses running their own riders — instead of, or alongside, a courier — and anyone losing time to failed deliveries.
Every rider, on one live map
Dispatchers see every rider and every order in real time, and reassign or reroute from the same screen when plans change.
- Live map
- Reassign
- Reroute
No more wasted trips
Before the rider arrives, a call confirms the customer is there — and lets them reschedule if they're not, so the rider doesn't make the trip for nothing.
- Confirmation call
- Reschedule
- Works on patchy signal
The customer sees what you see
The same delivery status, from order to doorstep — and a way to reach the rider without either side sharing a phone number.
- Live status
- Masked calling
- Tied to the order
Get started
Your next stage of growth starts here.
Share your objectives with us. We will define the right solution, deliver it to the highest standard and support your business as it grows.