The customer writes in
- Explains the issue in full
- Waits in the email inbox
WULOOJ Engage
Every Customer Support Conversation, One Shared Inbox.
- WhatsApp & web chat
- Email & voice
- Full ticketing
- No code required
Stop asking customers to repeat themselves across channels. WULOOJ brings WhatsApp, web chat, Facebook Messenger, email, and voice into a single, ticket-based support system — with full context carried between them.
Every channelOne ticket-based queue
- WhatsAppHi, is my order on its way?
- Web chatCan I change my delivery address?
- MessengerDo you have this in another size?
- EmailRe: question about last month's invoice
- VoiceCalled about a refund
Shared inboxEvery conversation becomes a ticket, with its channel and historyContact matchedTicket openedAgent assigned
The challenge
A customer emails, then calls — and the agent on the phone has no idea the email exists.
Support usually breaks down at the handoff. Each channel becomes its own silo, agents duplicate work, and customers get inconsistent answers.
Where support lives today
- A shared inbox
- A separate WhatsApp app
- A phone line
They call about the same thing
- Explains it all over again
- The agent can't see the email
The resultSame question, two different answers
Two channels. Two answers. One customer.
Agents duplicate the work, and the answer depends on who happened to pick up.
Email reply“Your order ships on Monday.”
Phone answer“There's no update on your order yet.”
The WULOOJ solution
One queue for every channel, with the whole history attached.
Every conversation becomes a ticket on a shared customer record, so the context travels with the customer instead of staying in the channel they happened to use.
- Your customer
- Chat, WhatsApp, email & phone
- WULOOJ
- One agent queue
- WhatsAppIs my order on its way?Web chatCan I change the address?EmailQuestion about my invoicePhoneIncoming call
A customer reaches out
By chat, WhatsApp, email, or phone — whichever they prefer.
- Contact matchedExisting customer recordTicket openedOpen
Their record is found or created
WULOOJ matches or creates the contact and opens a ticket if one is needed.
- Understand intentBotWorkflowLive agentFull history travels with it
The conversation is routed
Through your configured flow — bot, workflow, or live agent — with full history visible.
- PriorityDepartmentAgentStatusWhatsAppOrder questionOpenEmailInvoice correctionOpenVoiceRefund requestAssigned
Agents work one queue
Every channel in one place, filtered by priority, department, agent, and status.
Core capabilities
Everything a support team needs, in one system.
Chat, workflows, ticketing, and customer records — built together, so nothing is copied between tools.
- ChannelsWeb chatWhatsApp BusinessMessengerVisual builderChat flowNo codeChat instancesSalesSupportOnboarding
One chat interface, every channel
Deploy chat across web, WhatsApp Business API, and Facebook Messenger from a single visual flow builder — no code required. Run several chat instances in one account, each set up for a different purpose.
- Customer messageUnderstand intentHand off to an NLP botCreate a ticketCall a third-party APIRoute to a live agent30+ flow-control toolsMenusButtonsFormsConditionsAPI calls
A real workflow engine, not just a chatbot
Over 30 flow-control tools read what the customer needs and respond: hand off to an NLP bot, create a ticket, call a third-party API, or route straight to a live agent — all from the same visual builder.
- How can we help today?Track an orderReturnsTalk to an agentIn-chat formOrder referenceSubmit
Rich, interactive conversations
Menus, buttons, and in-chat forms collect structured answers in WhatsApp Business and web chat, instead of parsing free-text replies.
- Delivery questionOpenSourceEmailPriorityHighDepartmentDeliveryAgentReassignedInternal note · checked with the courierConfirm new addressReply through email
Full ticketing system
Tickets from email, phone, the portal, live chat, or web forms keep their origin, so replies go back through the same channel — with routing, priority, status, reassignment, merging, internal notes, and to-do lists.
- Contact & accountCreated automaticallyConversationWhatsAppOrderOnline storeTicketSelf-service portal
Contact & account management
Every conversation, order, and ticket is tied to a shared contact and account record, created automatically the first time someone messages you, signs up, or places an order.
- Help centerSearch help articles…How to track a deliveryChanging your orderMy ticketsRaise a ticketDelivery questionAwaiting replyChange of addressAnsweredRefund requestClosedReopen
Self-service portal
A web and mobile portal where customers search help content, raise their own tickets, track responses, and reopen closed tickets — cutting down repetitive inbound volume.
Connected experience
Support that knows the rest of the business.
The support inbox shares the same contacts, order history, and conversation record as the rest of WULOOJ — so the agent answering a message sees what every other team sees, in real time.
- WhatsApp messageOpens or joins a ticket
- Web chatRouted by your flow
- EmailBecomes a ticket
- Phone callLogged on the record
Shared contact & account record
Created the first time someone messages you, signs up, or orders.
- Conversations
- Tickets
- Orders
- Contact CenterCalls can open tickets automatically, and agents see the customer's record mid-call.
- WULOOJ CRMSales and support read the same customer, so handoffs keep their context.
- Commerce & POSOrder history sits beside the ticket, so agents answer with the full picture.
- Data Warehouse & AnalyticsReal-time dashboards covering support alongside every other module.
- ConnectedEvery channel lands in one queue.
- ConsistentAgents see the same history, so answers match.
- OrganizedRouting, priority, and status on every ticket.
- VisibleSupport activity in real-time dashboards.
See it in action
One support system. Three problems it takes off your plate.
From the agent's queue to the customer's own portal — the same tickets and the same record behind every view.
From three tools to one queue
Teams juggling a shared inbox, a separate WhatsApp Business app, and a phone line move every channel into one ticket-based queue — with the record kept for them.
- Shared inbox
- WhatsApp Business
- Voice
Every agent sees the same history
Whichever channel the customer uses next, the ticket carries the context — so the answer doesn't depend on who picks up, and replies go back where the customer wrote from.
- Full history
- Same-channel replies
- Internal notes
Customers help themselves first
On web and mobile, customers search help content, raise and track their own tickets, and reopen closed ones — before a question ever reaches an agent.
- Help search
- Raise & track
- Reopen tickets
Get started
Your next stage of growth starts here.
Share your objectives with us. We will define the right solution, deliver it to the highest standard and support your business as it grows.