WULOOJ
WULOOJ Contact Center

A Full Contact Center, Without the Hardware.

  • Inbound, outbound & blended
  • Local numbers in 60+ countries
  • Visual IVR builder
  • No hardware

Deploy inbound, outbound, and blended contact centers, business phone numbers, and IVR workflows from a single platform — accessible from any device, anywhere, with every call on the same customer record as the rest of your business.

Talk to Our Telephony TeamExplore the Platform
One call, start to finishAnswered with context
  1. Incoming call
    RingingOn your 9200 numberInboundAny device
    Answered by your IVR
  2. IVR menu
    Welcome messageEN · العربية1Sales2Support3Track an order
    Caller chose Support
  3. Queue
    Support queueRouted by your queue rules
    Next available agent
  4. Agent
    ConnectedLiveCaller's recordRecent order · DeliveredOpen ticket · via WhatsApp
    Logged to the record
The challenge

A PBX box, desk phones, and a telecom contract — before a single call is handled.

Traditional contact center hardware has to be bought before the phones ever ring, and scaling means buying more of all three. Cloud alternatives exist, but they tend to fail in one of two ways.

What traditional telephony asks for first
  • PBX box
  • Desk phones
  • Telecom contract
And more of all three every time you grow.
Cloud, but rigid

Too fixed to build a real workflow

  • Routing you can't reshape
  • Menus you work around
Cloud, but complex

Too involved to set up yourself

  • Needs a systems integrator
  • Every change is a project
The result

The contact center is harder to run than the calls.

Teams spend their effort on the phone system instead of on the people calling in.

Change requestsAdd an option to the phone menuNot configurableOpen a queue for a new teamQuoted as a project
The WULOOJ solution

Your contact center, on the same platform as your customers.

Numbers, call flows, and agents run from WULOOJ in the cloud — so every call is answered with the customer's record on screen and logged back to it when it ends.

  1. Your caller
  2. Your business number
  3. WULOOJ
  4. An agent with context
  1. 9200 number800-series toll-freeRiyadh landlinePort an existing line

    Provision a number

    A local or toll-free number, or port an existing one.

  2. Welcome · IVR1 · Sales2 · Support3 · OrdersQueueEscalate

    Build the call flow visually

    Routing, IVR menus, queues, and escalation rules — in a visual designer.

  3. On callWULOOJ app · laptopLiveCaller's recordOpen ticket · Delivery question

    Take calls on any device

    From the app or any connected device, with customer context already visible.

  4. Support call · loggedRecordedCan triggerTicketingCampaignsCRM update

    Every call feeds the platform

    Logged, recorded, and reportable — and able to trigger ticketing, campaigns, and CRM updates automatically.

Core capabilities

Everything a contact center needs, with no hardware to buy.

Numbers, routing, call control, history, and integrations — configured in one platform and used from any device.

  • 9200Unified number800Toll-free seriesRiyadhLocal landlineLocal numbers in 60+ countriesForward your existing lines

    Flexible numbers, wherever your customers are

    Deploy 9200, 800-series, or local Riyadh landline numbers, or forward your existing lines into WULOOJ. Local numbers are available in over 60 countries.

  • IVR designerLive updatesWelcome messageEnglish · العربية1SalesSales queue2SupportSupport queue3Order statusSelf-service0OperatorLive agentOut of hoursVoicemail65+ call-control tools · No code

    A visual IVR builder, not a phone tree spec sheet

    Build multi-level, multilingual IVR trees in a WYSIWYG workflow designer — no code, with real-time updates and over 65 call-control tools to route, queue, and respond to callers.

  • WULOOJ appDesktop & mobileSoftphoneAny WebRTC / SIPIP phoneStandards-compliant

    Any device, no desk phones required

    Make and receive calls from the WULOOJ app, any WebRTC/SIP softphone, or standards-compliant IP phones.

  • On callSupport lineBlind transferAttended transferConferenceWhisperSticky reconnection if a call drops

    Full call control

    Blind and attended transfer, in-app transfer, on-demand and scheduled conferencing, call whisper for live coaching, and sticky-call reconnection if a call drops.

  • AgentQueueNumberOutcomeInboundSupport queueRecordingOutboundSales campaignRecordingInboundOut of hoursVoicemail

    Complete call history

    Every call is logged and filterable by agent, queue, number, and outcome, with recordings and voicemail playback built in — for QA, training, and dispute resolution.

  • Live callPull customer dataShown to the agentCollect DTMF inputCaller keys in a referencePost call logTo an external CRM

    CTI integration

    Trigger third-party apps and REST API calls at any stage of a live call: post logs to an external CRM, collect DTMF input, or surface customer data to the agent mid-call.

  • Outbound campaignRunningConcurrent calls set by agent availabilityAdd or remove contacts mid-campaignRetry unanswered calls

    Campaigns built on the same numbers

    Run outbound call campaigns against your contact lists, with concurrent calls set by agent availability, contacts added or removed mid-campaign, and optional retries.

  • Cash-on-delivery ordersVerification callsOrder · Online storeConfirmedProofOrder · WhatsAppCalling…Order · Online storeNo answer · retry setConfirmed before it ships — recorded if a dispute comes up later

    COD and delivery verification, out of the box

    For cash-on-delivery orders, WULOOJ can place a verification call for every order to confirm it's real before it ships — with a recorded proof of verification if a dispute comes up later.

Connected experience

Every call lands on the customer record.

Calls aren't a separate system. They share the same contacts, order history, and conversation record as the rest of WULOOJ — and a call can set the next step in motion in another module on its own.

  • Inbound callAnswered with context
  • IVR choiceRouted to the right queue
  • Outbound campaignRuns on your contact lists
  • Verification callConfirms the order

Shared customer record

Every call logged, recorded, and reportable.

  • Calls
  • Recordings
  • Contacts
  • No hardwareNo PBX boxes, desk phones, or phone-system contract.
  • AnywhereAgents work from a laptop as easily as a phone line.
  • In contextThe customer's record is on screen when the call connects.
  • On recordEvery call logged, recorded, and reportable.
See it in action

One phone system. Three teams it was built for.

Sales and support floors, businesses opening new markets, and operations where verifying orders or coaching agents live really matters.

A contact center that runs in the browser

Agents take calls from the app or a softphone, with the caller's record beside the call — and supervisors can whisper to coach them live.

  • Softphone
  • Customer context
  • Call whisper

Local numbers, fast

Add a local number where your customers are, or forward an existing line — then route it through the same multilingual IVR and queues.

  • 60+ countries
  • Port existing lines
  • Multilingual IVR

Every COD order confirmed by phone

A verification call goes out for each cash-on-delivery order before it ships, and the recording is kept as proof if a dispute comes up later.

  • Automatic calls
  • Confirm before shipping
  • Recorded proof
A contact center that runs in the browser
Get started

Your next stage of growth starts here.

Share your objectives with us. We will define the right solution, deliver it to the highest standard and support your business as it grows.

Talk to Our Telephony TeamExplore All Solutions