Omnichannel
Stop asking customers to repeat themselves across channels. WULOOJ brings WhatsApp, web chat, Facebook Messenger, email, and voice into a single, ticket based support system, with full context carried between them.
The problem
Support usually breaks down at the handoff: a customer emails, then calls about the same issue, and the phone agent has no idea the email exists. Each channel becomes its own silo, agents duplicate work, and customers get inconsistent answers.
What's included
Deploy chat across web, WhatsApp Business API, and Facebook Messenger from a single visual flow builder. No coding needed. Create multiple chat instances in the same account, each configured for a different purpose (sales, support, onboarding).
Over 30 flow-control tools let you understand user intent and respond accordingly. Hand off to an NLP bot, create a ticket, call a third-party API, or route straight to a live agent, all from the same visual builder.
Present customers with menus, buttons, and in chat forms to collect structured data. Available in both WhatsApp Business and web chat. Instead of parsing free text replies.
Tickets can originate from email, phone, the self service portal, live chat, or web forms, and each one keeps the context of where it came from, so replies go back through the same channel. Tickets support department routing, priority, status changes, agent reassignment, merging duplicate tickets, internal notes, and per ticket to-do lists for multi step resolutions.
Every conversation, order, and ticket is tied to a shared contact and account record, automatically created the first time someone messages you, signs up on your site, or places an order.
A web and mobile portal where customers can search help content, raise their own tickets, track responses, and reopen closed tickets, cutting down repetitive inbound volume.
How it works
A customer reaches out by chat, WhatsApp, email, or phone.
WULOOJ automatically creates or matches their contact record and opens a ticket if needed.
The conversation routes through your configured flow (bot, workflow, or a live agent), with full history visible on every channel.
Agents work every channel from one queue, with filters by priority, department, agent, and status.
Who it's for
Support teams currently juggling a shared inbox, a separate WhatsApp Business app, and a phone line with no record-keeping, and any business that wants first response time and consistency to actually improve without hiring more agents.
Get Omnichannel on WULOOJ Console with the rest of your modules.
