Flexible numbers, wherever your customers are
Deploy 9200, 800-series, or local Riyadh landline numbers, or forward your existing lines into WULOOJ. Local numbers are available in over 60 countries.
Contact Center
A full call center without the hardware.
Deploy inbound, outbound, and blended call centers, business phone numbers, and IVR workflows from a single platform, accessible from any device, anywhere.
The problem
Why this matters
Traditional call center hardware means PBX boxes, desk phones, and a telecom contract before a single call is ever handled, and scaling means buying more of all three. Cloud alternatives are often either too rigid to build a real workflow, or too complex to configure without a systems integrator.
What's included
Inside Contact Center
Any device, no desk phones required
Make and receive calls from the WULOOJ app, any WebRTC/SIP softphone, or standards-compliant IP phones, so agents can work from a laptop as easily as a phone line.
A visual IVR builder, not a phone tree spec sheet
Build multi level, multilingual IVR trees with a WYSIWYG workflow designer with real time updates and over 65 call control tools to route, queue, and respond to callers. No coding needed.
Full call control
Blind and attended transfer, in app transfer, on demand and scheduled conferencing, call whisper for live agent coaching, and sticky-call reconnection if a call drops.
Complete call history
Every call is logged and filterable by agent, queue, number, and outcome, with recordings and voicemail playback built in, useful for QA, training, and dispute resolution.
CTI integration
Trigger third-party apps and REST API calls at any stage of a live call: post logs to an external CRM, collect DTMF input, or pull customer data mid call and surface it to the agent.
Campaigns built on the same numbers
Run outbound call campaigns against your contact lists. You can set max concurrent calls automatically based on agent availability, dynamically add or remove contacts mid campaign, and choose whether to retry unanswered calls.
COD and delivery verification, out of the box
For businesses selling cash on delivery, WULOOJ can automatically place a verification call for every order to confirm it's real before it ships, reducing fake order losses and providing a recorded proof of verification if a dispute comes up later.
How it works
Simple path to go live
- 1
Provision a local or toll free number, or port an existing one.
- 2
Build your call flow visually: routing, IVR menus, queues, and escalation rules.
- 3
Agents take calls from the app or any connected device, with customer context already visible.
- 4
Every call is logged, recorded, and reportable, and can trigger other WULOOJ modules (ticketing, campaigns, CRM updates) automatically.
Who it's for
Sales and support teams running a call center on disconnected phone hardware, businesses expanding into new markets that need local numbers fast, and any operation where verifying orders or coaching agents live actually matters to the bottom line.
Move your call center onto WULOOJ.
Get Contact Center on WULOOJ Console with the rest of your modules.